How can we help?
Get help with your account, subscriptions, posts, ratings, suggestions, friends, and messages in The Mirror.
Contact us
Send us a message and include the email address connected to your account, the device you are using, and a short description of the issue.
- Email: support@themirrorapp.co
- Instagram: @themirrorapp_
- TikTok: @the_mirrorapp
Common topics
Account access
If you cannot sign in, check that you are using the same email used to create your account. Contact support if you need help locating it.
Deleting your account
You can delete your account from the app settings. Account deletion also cancels any active Mirror subscription tied to your account.
Posts, ratings, and suggestions
Post visibility depends on whether you choose Public, Friends Only, or Group Chat. Suggestions attached to ratings are shown in notifications.
Friends and group chats
Friend requests and suggestions appear in Notifications. Group chat posts stay inside the selected group message thread.
Safety and reports
If a post or interaction feels unsafe or inappropriate, use the report option in the app or email support with details.